Refund policy
All products sold from www.ipekakarca.com are under the guarantee of the manufacturer and importer distributor companies. www.ipekakarca.com acts within the framework of the Consumer Protection Law in return transactions. In all purchases made from www.ipekakarca.com, the package containing the product must be opened in the presence of the cargo officer and a report must be kept for missing or damaged products. If the report is not kept, our company cannot be held responsible for problems with the product.
The return of a product generally depends on the following conditions:
Return Period:
- You can return the products you purchased by cargo shipment within 14 (fourteen) days from the date of purchase without opening the box and without disturbing the resalability of the product, you can return the product with the invoice as you received it.
- If you want the products you ordered to be cancelled without stating a reason before the cargo is released, you can send an e-mail to info@ipekakarca.com and request a refund. After the approval is received, the amount you have paid within 7 working days will be refunded smoothly through the channel / payment method you paid.
Return Conditions:
- You can find the items that must be complete in the products you send for return below. If any of these are missing, the product return cannot be accepted.
- Products with tape on the original packaging and cargo labelled products are not included in the return. The products within the scope of return must be delivered complete and undamaged with a copy of the invoice, original box, packaging, standard accessories, if any. However, in some categories of www.ipekakarca.com, different return conditions may be applied due to the nature of the products and services. The following return conditions of the products that differ from the general return procedure before purchasing the product are primarily valid.
- Please send the products you want to return with a note attachment and your invoice stating the reason for return in order to carry out statistical studies on the product.
- If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning. The return invoice must be issued without including the shipping share (product unit price + VAT). Order returns whose invoice is issued on behalf of institutions will not be completed if the return invoice is not issued.
- In cases where any deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging and if the product cannot be returned in the condition in which it was delivered to the customer, the product will not be returned and the price will not be refunded.
- If the products received by www.ipekakarca.com are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time of reflection of the refund to your account is at the discretion of your bank. Refunds made to credit cards are reflected in the account within 7-10 business days at the latest, and payments made by money order are reflected in the account within 5-7 business days at the latest.
- In case of returns due to incorrect / incomplete delivery of the products, the shipping fee will be paid by us.
Return Process:
Please send us a signed letter stating why you are returning the product together with the package after you have been notified of the approval of the return by our company. Confirmation information will be notified to you by phone or e-mail. If the products received by our company are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us.
Process Applied in Product Failures:
All products sold on www.ipekakarca.com are under the warranty of the importer distributor or manufacturer company and the exchange procedures are carried out by our company.
You can have your defective product replaced in accordance with the report under warranty by applying to our company with the invoice or warranty certificate. The buyer will bear the shipping costs that will be incurred due to sending the products to our company.
Important Note: In case of return due to reasons not caused by us, cargo arrival and departure fees are reflected to you. In case of a return request due to problems caused by us, the amount out of your account will be returned to your account again as it is.
In your return transactions, you must make cargo shipments with the cargo company with which the seller has an agreement.
The return of a product generally depends on the following conditions:
Return Period:
- You can return the products you purchased by cargo shipment within 14 (fourteen) days from the date of purchase without opening the box and without disturbing the resalability of the product, you can return the product with the invoice as you received it.
- If you want the products you ordered to be cancelled without stating a reason before the cargo is released, you can send an e-mail to info@ipekakarca.com and request a refund. After the approval is received, the amount you have paid within 7 working days will be refunded smoothly through the channel / payment method you paid.
Return Conditions:
- You can find the items that must be complete in the products you send for return below. If any of these are missing, the product return cannot be accepted.
- Products with tape on the original packaging and cargo labelled products are not included in the return. The products within the scope of return must be delivered complete and undamaged with a copy of the invoice, original box, packaging, standard accessories, if any. However, in some categories of www.ipekakarca.com, different return conditions may be applied due to the nature of the products and services. The following return conditions of the products that differ from the general return procedure before purchasing the product are primarily valid.
- Please send the products you want to return with a note attachment and your invoice stating the reason for return in order to carry out statistical studies on the product.
- If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning. The return invoice must be issued without including the shipping share (product unit price + VAT). Order returns whose invoice is issued on behalf of institutions will not be completed if the return invoice is not issued.
- In cases where any deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging and if the product cannot be returned in the condition in which it was delivered to the customer, the product will not be returned and the price will not be refunded.
- If the products received by www.ipekakarca.com are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time of reflection of the refund to your account is at the discretion of your bank. Refunds made to credit cards are reflected in the account within 7-10 business days at the latest, and payments made by money order are reflected in the account within 5-7 business days at the latest.
- In case of returns due to incorrect / incomplete delivery of the products, the shipping fee will be paid by us.
Return Process:
Please send us a signed letter stating why you are returning the product together with the package after you have been notified of the approval of the return by our company. Confirmation information will be notified to you by phone or e-mail. If the products received by our company are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us.
Process Applied in Product Failures:
All products sold on www.ipekakarca.com are under the warranty of the importer distributor or manufacturer company and the exchange procedures are carried out by our company.
You can have your defective product replaced in accordance with the report under warranty by applying to our company with the invoice or warranty certificate. The buyer will bear the shipping costs that will be incurred due to sending the products to our company.
Important Note: In case of return due to reasons not caused by us, cargo arrival and departure fees are reflected to you. In case of a return request due to problems caused by us, the amount out of your account will be returned to your account again as it is.
In your return transactions, you must make cargo shipments with the cargo company with which the seller has an agreement.
